Webinar: John Lewis is charging for click-and-collect… Should you?
If a high street leader can successfully charge for click-and-collect, should the rest of the retail sector follow suit?
There is an emerging split in consumer attitudes towards minimum order thresholds and charging for convenient fulfilment. Join this Retail Week webinar and hear industry experts discuss:
» Why retailers should segment their customers to offer more tailored services
» Evolving shopper expectations around free and flexible fulfilment options
» Exclusive findings from JDA and Centiro’s third Customer Pulse Report.
» How to build a sustainable delivery model in 2016
Alex Hamilton, Head of Research, Retail Week
Jason Shorrock, VP Retail Strategy EMEA, JDA Software
Niklas Hedin, CEO, Centiro