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Click & Collect Forum

2-hour virtual event

April 15, 2021

7 am PDT | 10 am EDT | 3 pm BST | 4 pm CEST | 16h00

Register now for your seat at the Parcel Pending by Quadient Click & Collect Forum!

This immersive online event brings together retail industry experts and business analysts for inspirational thought leadership strategy discussions, technical breakout sessions, motivating keynotes, and some exciting surprises added in.

Our line-up of top industry experts will provide a jam-packed schedule as they offer their expertise on the last-mile of delivery, the impact of COVID on retailers, retail trends, and much, much more!

Whether you’re an e-commerce director, the head of a retail giant, or a chain and logistics supply manager - this is an event you cannot miss!


Keynote with Anne Mezzenga & Christopher Walton, Co-founders of Omni Talk, and Former SVPs for Target Store of the Future.

Anne & Chris will present a TED Talk-style presentation on the future of retail and how the Click-and-Collect and Buy Online, Pick-up In-Store (BOPIS) movements are just the beginning of retail’s transformation.

Analyst Advisory
with Jordan Speer, Research Manager at IDC Retail Insights.

Ms. Speer’s research examines how digital technology opens opportunities to better connect and optimize the execution of the end-to-end supply chain from order creation through to order fulfillment.


Virtual Roundtable
This is a must-attend session where some of the leading experts will outline the last-mile customer experience, and how it will evolve over the next five years.

Moderated by Anne Mezzenga with Cathy Morrow Roberson, Chris Walton, Jordan Speer from IDC Retail Insights and Kyle Monk from British Retail Consortium.

State of the Union

An engaging joint presentation by Quadient's parcel locker solutions leadership team.

This exciting session will have our very own guest speakers outlining the vision of parcel lockers over the next five years, the roadmap for Parcel Pending, and their joint thoughts on the industry at large by 2025.

Break Out Session & Demo


Daniel Malouf
Chief Solution Officer, Parcel Locker Solutions,
View Biography
Anne Mezzenga
Co-Founder of Omni Talk,
one of the fastest-growing content platforms in retail
View Biography
Christopher Walton
Co-Founder, and Editor-in-Chief,
Omni Talk
View Biography
Kyle Monk
Director of Insight,
British Retail Consortium
View Biography
Jordan Speer
Research Manager,
IDC Retail Insights
View Biography
Lori Torres
CEO, and Founder,
Parcel Pending by Quadient
View Biography
Candice Ohandjanian
Retail Director,
Quadient UK
View Biography
Agnès Roupenel
Parcel Locker Solutions Director,
Quadient FR
View Biography