COMPLIMENTARY
3-HOUR VIRTUAL EVENT

June 26, 2019

9:00 AM EDT / 2:00 PM BST / 3:00 PM CEST

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Overview

Join us for the following sessions:

9:00 am - 9:40 am ET

KEYNOTE with Reena Merchant, UX Leadership at Google. Reena will present a TED Talk-style presentation on 'Designing With Purpose.' A refreshing take on how businesses should deliver customer experiences that get to the core of what customers really value - and that may not necessarily be what you think...

With live audio Q&A

Featuring:

9:40 am - 10:52 am ET

CX PRACTITIONERS ROUNDTABLE - an engaging discussion bringing together senior CX practitioners across enterprise, academia and the startup arena. An engaging line-up of panelists that will openly discuss the life of a CX & UX professional within their respective fields - the ups, the downs, the setbacks, the challenges and the joys of spearheading CX projects and programs for brands like IBM, Scotiabank, Cineplex Entertainment and Teal N Bronze.

Featuring:

10:52 am - 11:27 am ET

ANALYST PERSPECTIVE with Forrester's leading analysts serving customer experience professionals: TJ Keitt and Kelly Price. Both TJ and Kelly will explore in depth the CX Management Maturity Model, the importance of prioritizing the six disciplines within the maturity model aligned with certain industry challenges along with a presentation on examples of organizations that are finding CX success and how they are achieving it.

With live audio Q&A

Featuring:

11:27 am - 12:17 pm ET

BREAKOUT SESSION with Anita Ghosh, Founder and CEO, Bridjr and Co-Founder, Kitty Savings (FinTech Solution); former Head, Human Centered Design & Innovation (banking). Anita will present a deep-dive into a CX methodology for an enterprise brand, exploring the method-to-the-madness and the nuances that make for a compelling and engaging CX program both inside and outside the organization.

With live audio Q&A

Featuring:

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COMPLIMENTARY
3-HOUR VIRTUAL EVENT

June 26, 2019

9:00 AM EDT / 2:00 PM BST / 3:00 PM CEST