ONLINE COLLECTIONS TECHNOLOGY THINK TANK - select the session you would like to view ON DEMAND

SESSION 1: Opening remarks from the Chair and Collections Futures Business Transformation

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SESSION 2: Customer Engagement in the digital generation

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SESSION 3: Vulnerable customers and affordability

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SESSION 4: Open Banking in collections plus Chair closing remarks and question time

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The inaugural Online Collections Technology Think Tank will focus on how collections teams can improve business effectiveness using technology. The event will aim to arm attending companies with technological strategies that can be implemented into their business.The event will seek to create an engaging environment with the aim of enabling all participants to learn about the change within collections and the role technology and innovation has to play in the ‘new normal.


Latest Agenda:

SESSION 1 - On Demand 

Opening remarks from Credit Connect and Chair. SPEAKERS: Colin White, Credit Connect, Founding Director and Event Chair: Vanessa Northam, StepChange, Head of Strategic Relationships

 Collections Futures – Business Transformation: What will be the impact of business transformation upon a business? How important is business transformation flexibility? The current collections technology landscape, how the wider society is impacting collections. What’s on the horizon and shaping the future of collections. 

SPEAKERS: Tim Anson, CRS (Credit Resource Solutions), Managing Director, Mark Porter, MotoNovo Finance, Head of Collections and Sally Nolan, Marston, Director of Business Development

SESSION 2 - On Demand 

 Customer Engagement in the digital generation: How can companies maintain values using technology and not lose the human touch.

SPEAKERS: Jonathan Booker, Snap Finance, Head of Field Collections, Richard Sharp, Oplo, MD Consumer Division and Mark Opperman, Webio, Sales & Marketing Director

SESSION 3 - On Demand

Vulnerable customers and affordability: Assessing affordability. Identifying vulnerable customers, does technology have a role to play? 

SPEAKERS: Charlotte Acutt, Southwark Council, Operations Manager (Income), Lietta Pennucci, Intrum, Senior Operations Manager and Erik Porter, Financial Conduct Authority – Member of the Financial Services Consumer Panel and CEO of Cheddr

SESSION 4 - On Demand 

Open Banking in collections: Is Open Banking the answer to affordability and vulnerable customer solutions? 

SPEAKERS: Owen Edwards, JN Bank, Head of Collections and Matt Whale, Hoist, Digital Performance Manager

 Closing remarks and question time

 Event close

Why collections specialists should register to view this ‘FREE to attend’ event:

  • Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology
  • Bench marking: This is a great opportunity for attending companies to evaluate collections strategy and review comparison to their peers 
  • Unique format: our unique for matenables participants to network extensively, discuss, debate and dissect topical issues
  • Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions 
  • Join the community: expand their network in a new and engaging environment


CRS –Collections solutions that work. A market-leading collections agency offering a full suite of outsourced services with an approach that sets a new standard in customer engagement and rehabilitation.
Webio supercharges customer engagement and collections using conversational AI to automate and blend chatbots and live agents to manage customer conversations in messaging channels.  We improve your liquidity by making difficult customer conversations easy.
Intrum is the industry-leading provider of ethical Credit Management Services including debt purchase and white label early arrears