The inaugural Online Collections Technology Think Tank will focus on how collections teams can improve business effectiveness using technology. The event will aim to arm attending companies with technological strategies that can be implemented into their business.The event will seek to create an engaging environment with the aim of enabling all participants to learn about the change within collections and the role technology and innovation has to play in the ‘new normal.
SESSION 1 - On Demand
Opening remarks from Credit Connect and Chair. SPEAKERS: Colin White, Credit Connect, Founding Director and Event Chair: Vanessa Northam, StepChange, Head of Strategic Relationships
Collections Futures – Business Transformation: What will be the impact of business transformation upon a business? How important is business transformation flexibility? The current collections technology landscape, how the wider society is impacting collections. What’s on the horizon and shaping the future of collections.
SPEAKERS: Tim Anson, CRS (Credit Resource Solutions), Managing Director, Mark Porter, MotoNovo Finance, Head of Collections and Sally Nolan, Marston, Director of Business Development
SESSION 2 - On Demand
Customer Engagement in the digital generation: How can companies maintain values using technology and not lose the human touch.
SPEAKERS: Jonathan Booker, Snap Finance, Head of Field Collections, Richard Sharp, Oplo, MD Consumer Division and Mark Opperman, Webio, Sales & Marketing Director
SESSION 3 - On Demand
Vulnerable customers and affordability: Assessing affordability. Identifying vulnerable customers, does technology have a role to play?
SPEAKERS: Charlotte Acutt, Southwark Council, Operations Manager (Income), Lietta Pennucci, Intrum, Senior Operations Manager and Erik Porter, Financial Conduct Authority – Member of the Financial Services Consumer Panel and CEO of Cheddr
SESSION 4 - On Demand
Open Banking in collections: Is Open Banking the answer to affordability and vulnerable customer solutions?
SPEAKERS: Owen Edwards, JN Bank, Head of Collections and Matt Whale, Hoist, Digital Performance Manager
Closing remarks and question time
Why collections specialists should register to view this ‘FREE to attend’ event:
|CRS –Collections solutions that work. A market-leading collections agency offering a full suite of outsourced services with an approach that sets a new standard in customer engagement and rehabilitation. www.creditresourcesolutions.co.uk|
|Webio supercharges customer engagement and collections using conversational AI to automate and blend chatbots and live agents to manage customer conversations in messaging channels. We improve your liquidity by making difficult customer conversations easy. webio.com|
|Intrum is the industry-leading provider of ethical Credit Management Services including debt purchase and white label early arrears servicing. www.intrum.co.uk|