Latest Trends 2020 Webinar

27th February | 2pm GMT, 11am EST 


Based on our flagship annual trends report for 2020 and other research, Econsultancy's Digital Trends Webinar for February 2020 looks at the key trends from our research. Every year our founder, Ashley Friedlein, picks out the digital and marketing trends which he believes will shape the industry and thinking in the year ahead. This year he also looks at the decade ahead and the webinar will touch in key themes emerging. 

Agenda points for this session: 

  • The webinar will look at the most significant digital-related forces that will drive marketing and customer experience strategies in the short to medium term
  • We'll examine what companies are prioritising, ask what they might be missing and look at the greatest challenges faces their marketers
  • Look at what we think are five broad trends 2020-2030:
  1. In search of trust
  2. Humane tech
  3. Personalisation 2.0
  4. Everything-as-a-service
  5. Ecommerce and the environment 


Our research showed the continuing focus on customer experience as a priority and that CX leaders are three times more likely than the mainstream to exceed their top businesses goal by a significant margin in 2019.

This webinar will be facilitated by senior Econsultancy's analyst, Lynette Saunders.


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Presenter
Lynette Saunders
Senior Analyst
Econsultancy
View Biography

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