7  Factors  that will Shape Ecommerce Success in the 2nd Half of 2020

June 24th, 3pm


For retailers,  online experience has gone from being ‘a priority’ to ‘the priority’.

For the last 10  years, ecommerce has grown steadily as a percentage of overall retail. This year, for some categories, that’s jumped to 100%. From China, where JD ended up  being basically a key service, to the West, where Amazon had to take measures  to limit demand, most commerce became ecommerce. As we’ve moved beyond this, customers are now habitual ecommerce buyers; millions more transactions that would  have previously taken place in store are occurring online.

How can retailers make the most of this situation, and how can they meaningfully use the data & personalisation opportunities that drive the online world to make the most of customers’ increased online demand?

Join Coveo, the  Experience Intelligence Platform, & Dan Barker, who has 20 years of  ecommerce experience across more than 100 brands, where we discuss how your organisation can provide more value by leveraging AI and data and gain more value from your new and existing customers by delivering the online experiences they expect.

Presenter
Jim Clark
Commercial Research Director
Econsultancy
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Presenter
Dan Barker
eBusiness Consultant

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Presenter
Ben Wild
Business Lead
Coveo
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Presenter
Gary Gonsalvez
Marketing
Coveo

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