should be a key focus for retailers, as increasing customer lifetime value helps to ensure your future success. The proportion of returning customers can be the difference between a struggling business, or one that's achieving month-on-month growth.
It's crucial to evaluate your customer journey at each touchpoint, focusing on delighting customers post-purchase
, delivering incentives and rewards
, and maintaining customer engagement
and brand loyalty.
This webinar will help you create a retention strategy
that keeps customers coming back to your website!
Here is what you will learn from this webinar:
- How to review and assess your customer experience
- Effective ecommerce remarketing strategies
- Ways to support your engaged customers
- Re-engagement and customer win-back tactics