Digitalisation dramatically accelerated to meet the challenges of 2020. As a COVID legacy, banks and payments businesses are now more open than ever to joining forces with external providers to deliver better solutions more quickly. Recent Banking Circle research investigated the challenges faced by Banks as they work to future-proof their organisation and enhance the service they provide to their customers.

Comparing responses from a survey conducted amongst bank decision makers in the UK, Germany and Benelux, the latest white paper to be published by Banking Circle will provide a Europe-wide picture of the challenges Banks face, and the steps they are taking to break down the barriers.

Banks want to deliver both core and non-core services that their customers require.However, alongside regulatory requirements, the investment required is prohibitive and banks are increasingly looking to external partnerships and collaboration to deliver the important non-core services. This allows the bank to focus on providing their customers with enhanced or value-added services,differentiating them from the competition.

In this webinar, we look at how banks can make payments more efficient and discuss the cost savings and efficiencies that can be gained by working with external providers, and how this ultimately provides a better customer experience.