Date: 11th February
Duration: 1 Hour
Huntswood has continued their Complaints Outlook series, building on the findings of their 2019 report to deliver the Complaints Outlook 2021.
In 2019 they identified that there was hidden commercial value locked within the complaints process. Delivering a complaints experience which made customers feel valued and that they had the power to unlock this value, by driving both long-term loyalty and advocacy.
This free webinar will provide a summary of the key findings from the research and a view of future trends in complaints management. It will inform best practice for regulated firms through detailed insight within and across sectors and industries, informing operating model design through real life customer experiences.
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