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Huntswood’s Complaints Outlook 2021 

Date: 11th February 

Time: 11am

Duration: 1 Hour

Huntswood has continued their Complaints Outlook series, building on the findings of their 2019 report to deliver the Complaints Outlook 2021.

In 2019 they identified that there was hidden commercial value locked within the complaints process.  Delivering a complaints experience which made customers feel valued and that they had the power to unlock this value, by driving both long-term loyalty and advocacy.

This free webinar will provide a summary of the key findings from the research and a view of future trends in complaints management. It will inform best practice for regulated firms through detailed insight within and across sectors and industries, informing operating model design through real life customer experiences.

 

Please note:

UK Finance webinars are not open to members of the press

This webinar and its contents and all rights therein are owned by UK Finance (and/or facilitated by UK Finance on behalf of the content owner).  Such content is intended to be viewed by the registered participants of this webinar only. Any unauthorised reproduction or dissemination of the content of this webinar (or any part of it) by any means, including but not limited to, recording,screenshotting or amending is strictly prohibited.

Presenters

Presenter
Luke Wootton
Director of Client Relationships
Huntswood
View Biography
Presenter
Richard Brown
Technical Advisor - Complaints
Huntswood
View Biography
Presenter
Fiona Turner
Principal, Financial Inclusion, Capability and Vulnerability
UK Finance