Webinar: The new rules of digital customer experience

 

What are the essentials of a great online customer experience, and who are the retailers getting it right?

Join Drapers and Fresh Relevance on this webinar at 2pm on Tuesday 13th November where we’ll be discussing:

  • Drapers’ latest report on customer experience - delving into the importance of newness, interactivity, experiential elements, immediacy and the role of inspiration.
  • The retailers pushing the boundaries in each.
  • Tips for improving your own customer experience.

We will be joined by James Lloyd, ecommerce manager at Weird Fish, and Justis Saayman, head of strategic services at Fresh Relevance. 

Register for the webinar here.

Presenter
Justis Saayman
Head of Strategic Services
Fresh Relevance
View Biography
Presenter
James Lloyd
Ecommerce Manager
Weird Fish
View Biography
Presenter
Rebecca Thomson
Head of Commercial Content
Drapers

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